Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a Canadian online casino we should take a closer look at? This page explains how to reach the Online Casinos team and what you can expect once you do.
How to Get in Touch
The best way to contact us is by email at [email protected]. We read every message that comes in and try to reply within two working days. If your enquiry relates to a specific brand, bonus offer or piece of content, mention the page or casino name so we can route it to the right person straight away.
What We Can Help With
We hear from a wide mix of readers, and most messages fall into a few categories:
- Bonus and offer questions — If you are unsure how a no deposit bonus, welcome bonus or free spins offer works on any of the casinos we cover, ask us before you sign up.
- Corrections and accuracy checks — Casino offers, wagering requirements and terms change often. If something on our site looks out of date, we want to know so we can verify and update it.
- Casino suggestions — If there is a Canadian-facing casino you think deserves a review, tell us. We only add operators after our own research and rating process.
- Content and partnership enquiries — If you represent a casino brand, affiliate network or media outlet, introduce yourself and outline what you are proposing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, let us know in your message and we will point you towards appropriate support resources rather than casino recommendations.
Before You Write In About a Specific Offer
A lot of the questions we receive are about bonus terms — minimum age, wagering requirements, maximum cashout caps, or which payment methods qualify. Where we can, we include these material conditions directly next to each offer on our review pages, so it is worth checking there first. If you are comparing no deposit bonuses across casinos and something still is not clear after reading our coverage, that is exactly the kind of thing worth emailing us about.
If your question is about playing at a Canadian casino from outside standard licensed markets, our page on trusted non-GamStop casinos in the UK covers a related but different topic and may not be what you are looking for — that page is aimed at UK players, not Canadian ones.
What Happens Once You Contact Us
Every message is read by a real member of our editorial team, not an automated system. We aim to respond within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person on the team, we will let you know it is being looked into rather than leaving you without an update.
Our Approach to Accuracy
Online casino offers, licensing details and payment options change regularly, and we rely partly on reader feedback to keep our content current. If you have played at a casino we cover and noticed a discrepancy between what we published and what you experienced when signing up or claiming a bonus, we take that seriously and will look into it.
We are an independent comparison resource. Some of the casinos listed on this site may pay us a commission if you sign up through a link on our pages, but this never determines how a casino is rated or ranked — that is based on our own research criteria. We mention this here because transparency matters, and it is a fair question to ask when you contact us about how our recommendations work.
Thank you for taking the time to read this far. Whether it is a quick question or detailed feedback, we would rather hear from you than have you guess.